Privacy Policy

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1. Privacy Policy

At KAD3D, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and secure your data while ensuring compliance with Australian privacy laws. By using our services, you agree to the terms outlined below.

1.1 Information Collected from Online Visitors

When you visit our website, we may collect non-personally identifiable information automatically. This includes:

IP Address: Used to analyze geographic trends and improve security
Browser Type and Device Information: Helps optimize website compatibility
Pages Visited and Time Spent on Site: Assists us in understanding popular sections of our website and improving user experience.
Referring Website or Source: Helps track how visitors find our website.
Cookies and Tracking Technologies: Used to remember preferences, enhance navigation, and analyze website performance.
You can adjust your browser settings to refuse cookies; however, doing so may limit certain functionalities of the website.You can adjust your browser settings to refuse cookies; however, doing so may limit certain functionalities of the website.

1.2 Entities Collecting Personal Information

KAD3D is the primary entity responsible for collecting and managing personal information through our website and services. The information we collect includes:

Personal Details: Name, email, phone number, and address for order fulfillment and customer service.
Billing and Shipping Information: Necessary for payment processing and order delivery.
Customer Correspondence: Emails or messages related to inquiries, support requests, and feedback.
All collected data is stored securely and only used for legitimate business purposes.

1.3 Information Collected via Marketing Activities or Subscription to B2B Databases

We gather customer contact details through various marketing channels, such as:

Industry Trade Shows and Networking Events: Where individuals voluntarily provide their details.
Website Registrations and Email Subscriptions: Users sign up for updates, promotions, and industry insights.
Business Directories and B2B Databases: We source contact details from reputable industry sources to expand outreach.
We strictly adhere to opt-in policies and provide an option for recipients to unsubscribe at any time from marketing communications.

1.4 The Use of Personal Information

Personal information collected is utilized for the following purposes:

Order Processing and Customer Support: To manage transactions, shipping, and inquiries efficiently.
Marketing and Promotions: To provide users with information on new services, offers, or industry developments.
Service Improvements: To analyze trends and enhance our website, products, and customer interactions.
Legal and Security Compliance: To ensure compliance with Australian regulations and protect against fraudulent activities.
If you prefer not to receive marketing emails, you can opt out at any time using the unsubscribe link in our emails or by contacting us directly.

2. Web Site Analysis

To improve website performance and user experience, we employ third-party analytics tools to collect aggregated data on user behavior. These tools monitor:

Navigation and Click Behavior: Helps refine website design and functionality.
Time Spent on Specific Pages: Indicates user engagement with different services.
Traffic Sources: Assists in evaluating marketing campaign effectiveness.
The data collected is anonymized and used solely for internal analysis. No personally identifiable information is shared with third-party analytics providers.

3. Information Collected in Connection with Technical Support

When customers seek technical support, we may require additional details to diagnose and resolve issues. This may include:

Project Specifications and Uploaded Files: Helps assess compatibility with our services.
Device and Software Information: Assists in troubleshooting technical difficulties.
Communication Records: Emails and support tickets ensure a smooth resolution process.
All technical support interactions are kept confidential and used exclusively for service improvement and customer assistance.

4. Third-Party Data Sharing & Security Measures

We do not sell, trade, or rent your personal data to third-party entities. However, some information may be shared in limited circumstances, such as:

Payment Processing: Securely shared with trusted payment gateways (e.g., PayPal, Stripe, or banking institutions) to process transactions.
Shipping and Logistics: Shared with carriers (e.g., Australia Post, DHL) to facilitate order deliveries.
Legal Obligations: Disclosed to government authorities if required by law for investigations or compliance purposes.
To safeguard personal data, we implement industry-standard encryption, firewalls, and access control mechanisms to prevent unauthorized access.

5. Legal Compliance & Disclosures

KAD3D complies with all Australian privacy and consumer protection laws. If legally required, we may disclose information to:

Law Enforcement Agencies: In cases of fraud, security breaches, or other legal matters.
Regulatory Authorities: To comply with industry standards and legal obligations.
Dispute Resolution Bodies: To resolve contractual or service-related disputes.
We ensure that any such disclosures are done in accordance with Australian legal frameworks and with the necessary safeguards.

6. Changes to Our Legal Policies

We reserve the right to update this Legal Policies document periodically. Any modifications will be posted on our website, and where applicable, we will notify customers via email. We encourage users to review this document regularly to stay informed about any changes.

7. Contact Information for Legal Inquiries

If you have any questions regarding our legal policies, data security, or privacy practices, please reach out to us.

We are committed to addressing inquiries promptly and ensuring transparency in how we handle personal data and legal obligations.

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